Conditions d’utilisation

Effective Date: July 2026

Welcome to Customiahub.com. These Terms of Service ("Terms") govern your access to and use of our website, products, and services available at https://customiahub.com.

By accessing our website or purchasing from us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country or state of residence.

You agree not to use our products or services for any unlawful purpose or violate any applicable laws while using our website.

2. Products & Services

Custom Hub Inc. specializes in custom and personalized products, including but not limited to:

  • Personalized Tumblers
  • Drinkware
  • Blankets
  • T-Shirts
  • Hoodies
  • Home Decor
  • Gifts

Because many of our products are custom-made, slight variations in color, positioning, or appearance may occur due to printing processes and monitor differences.

3. Pricing

All prices are listed in the currency displayed on our website.

We reserve the right to change prices without prior notice.

Taxes, customs duties, or import fees are the responsibility of the customer where applicable.

4. Orders

Once an order has been placed, production may begin shortly thereafter.

Please review your order carefully before completing checkout.

For personalized products, customers are responsible for ensuring that all uploaded photos, text, and customization details are accurate.

5. Order Cancellation

Orders may only be cancelled before production begins.

Once production has started, personalized products cannot be cancelled.

Please contact us as soon as possible if you need assistance.

6. Shipping

Shipping times displayed on our website are estimated only.

Actual delivery times may vary depending on:

  • Carrier delays
  • Customs clearance
  • Weather conditions
  • Peak holiday seasons

Custom Hub Inc. is not responsible for delays caused by shipping carriers.

7. Returns & Refunds

Please refer to our Refund Policy for complete details.

As most products are personalized specifically for each customer, returns are generally accepted only if:

  • The item arrives damaged
  • The wrong product was received
  • The product contains a manufacturing defect

Customer customization errors (such as incorrect spelling, uploaded images, or selected options) are not eligible for refunds.

8. Intellectual Property

All content on this website, including:

  • Images
  • Product designs
  • Logos
  • Graphics
  • Text
  • Videos

is the property of Custom Hub Inc. and may not be copied, reproduced, or distributed without written permission.

9. Customer Content

When uploading images, artwork, or text, you confirm that:

  • You own the rights to the content, or
  • You have permission to use it.

You agree not to upload any content that infringes copyrights, trademarks, or other intellectual property rights.

Customers are solely responsible for the content they submit.

10. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy for information regarding how we collect and protect your personal information.

11. Third-Party Services

Our website may contain links to third-party websites.

We are not responsible for the content, policies, or practices of any third-party websites.

12. Disclaimer

Our products and services are provided "as is" and "as available."

We make no guarantees that our website will always operate without interruption or error.

13. Limitation of Liability

To the maximum extent permitted by law, Custom Hub Inc. shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our website or products.

14. Changes to These Terms

We reserve the right to update these Terms at any time.

Changes become effective immediately upon posting on this page.

Continued use of our website constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws governing the operation of Custom Hub Inc.

16. Contact Information

If you have any questions regarding these Terms, please contact us:

Customiahub.com

Website: https://customiahub.com

Email: support@customiahub.com